Privacy Statement / 隐私政策

🧭 Introduction 前言

English: We value your privacy and are committed to handling your personal information responsibly when you use our medical consultation services. This privacy statement explains how we collect, use, and protect your information in a clear and transparent way.

中文: 我们高度重视您的隐私权益，在您使用医疗咨询服务期间，将合规妥善处理您的个人信息。本隐私政策以清晰透明的规则，说明平台收集、使用及保护用户信息的相关细则。

📌 1. Information We Collect 收集的用户信息

English: When you contact us or use our consultation services, we may collect basic information such as: Name, Contact details (such as email or phone number), Medical-related information you choose to share, Consultation preferences or service requirements. We only collect information that is necessary to provide consultation-related services.

中文: 当您联系平台、使用咨询服务时，我们仅收集必要信息：姓名、邮箱电话等联系方式、您自愿提供的病情资料、就医咨询需求。平台仅收集服务所需必要信息，不采集无关隐私内容。

🧑⚕️ 2. How We Use Your Information 信息使用用途

English: Your information is used for the following purposes: Providing one-on-one medical consultation coordination services, Communicating with you regarding your inquiries, Organizing consultation-related support services, Improving service organization and follow-up support. We use your information only to support communication and service delivery.

中文: 用户信息仅用于：一对一跨境医疗咨询对接、解答用户咨询疑问、统筹就医配套服务、优化服务及售后跟进。所有信息仅用于履约沟通，不作其他用途。

🔐 3. Data Protection and Security 数据安全防护

English: We take reasonable technical and organizational measures to help protect your personal information from unauthorized access, disclosure, or misuse. These measures are designed to ensure that your data is handled in a secure and responsible manner.

中文: 平台配备合规技术与管理防护措施，防范用户个人信息被非法访问、泄露、盗用，全方位保障用户数据合规安全存储。

🤝 4. Information Sharing 信息共享规则

English: We respect your privacy and handle your information carefully. We do not share your personal information with unrelated third parties. Information may only be shared when necessary to provide services you request. Disclosure may occur if required by applicable laws or regulatory authorities. All sharing is limited to what is necessary for service operation or legal compliance.

中文: 平台绝不向无关第三方泄露用户信息；仅为完成用户指定服务有限共享信息；仅依据法律法规、监管要求依法披露信息，所有信息共享仅限服务及合规所需范围。

🌐 5. Service Providers and Operations 合作服务商说明

English: In some cases, limited information may be processed by trusted service providers who help support: Technical system operations, Communication tools, Appointment coordination systems. These providers are required to handle information securely and only for service-related purposes.

中文: 平台合作服务商仅负责网站运维、沟通工具、预约系统运营，仅可处理少量必要信息，且需严格遵守保密条款，仅限服务用途使用数据。

⚖️ 6. Medical Consultation Scope 医疗服务界定

English: Our services are focused on consultation support and coordination. Important clarification: We do not provide medical diagnosis, We do not provide treatment prescriptions. All medical decisions are made by licensed healthcare professionals in medical institutions.

中文: 平台仅提供医疗咨询对接协调服务，不开展疾病诊断、不开具诊疗药方，全部医疗诊疗决策，均由入驻持证医疗机构医师独立作出。

📅 7. Data Retention 数据留存期限

English: We retain personal information only for as long as necessary to: Provide consultation services, Maintain communication records, Comply with legal or operational requirements. After this period, information will be deleted or anonymized where appropriate.

中文: 平台仅在服务存续、留存沟通记录、满足法定合规要求期间留存用户信息，留存期满后，将对信息做删除或匿名化处理。

🌍 8. Your Rights 用户权益

English: Depending on applicable laws, you may have the right to: Access your personal information, Request correction of inaccurate data, Request deletion of your information (where applicable), Withdraw consent for communication. You may contact us to exercise these rights.

中文: 用户依法享有信息查阅、错误信息更正、合规删除个人数据、撤回信息沟通授权的权利，可通过官方渠道联系平台行使相关权益。

🧾 9. Updates to This Statement 政策修订更新

English: We may update this privacy statement from time to time to reflect changes in services or legal requirements. Any updates will be reflected on this page with a revised version.

中文: 平台将根据业务调整、法规更新修订本隐私政策，更新内容将直接公示于本页面，自动生效。

📩 10. Contact Us 联系我们

English: If you have any questions about this privacy statement or how your information is handled, you may contact us through our official communication channels.

中文: 若您对本隐私政策及数据处理规则有疑问，可通过网站官方渠道联系平台客服。

⚖️ Conclusion 结语

English: We are committed to maintaining transparency and protecting your personal information while providing medical consultation support services. Your trust is important to us, and we continuously work to handle data responsibly and securely.

中文: 平台秉持透明运营原则，全力保护用户隐私，合规处理用户数据，为用户提供安全可靠的跨境医疗咨询配套服务。

English：If there is any inconsistency between English and Chinese content, the Chinese version shall prevail.